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Need support or want to report an abuse concern? We are here to help.

Support Channels

Our support engineers are available to troubleshoot connection issues, receive feature suggestions, and address account queries.

Email Support

support@pulsewavevpn.com

Response Time

Typically 24 - 48 Hours

Quick Debug Tips

Before reaching out, check if these common troubleshooting steps resolve your issue:

  • Restart VPN Tunnels: Switch the power button off and on again to establish a fresh connection.
  • Switch Server Nodes: If a server is running slow, toggle the location list and select a different region.
  • Check Android Permissions: Ensure you have clicked "Allow" on the Android system VPN pop-up.
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